Please read these terms and conditions carefully. When you make a booking with Loea Hotel, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 24 hours of your booking.
Please read these terms and conditions carefully. When you make a booking with Loea Hotel, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 24 hours of your booking.
BOOKING POLICY
For exclusive hire and multiple rooms bookings (5 bedrooms or more), you must book directly via LOEA and not through a third party. Any bookings booked via a third party will be cancelled and rebooked directly via LOEA. For bookings of 5 bedrooms or more a 25% non-refundable deposit is required at the time of booking with the final payment due 30 days prior to arrival.
PAYMENT POLICY
For all single room bookings, full payment is required 72 hours* (3 days) prior to arrival. If payment is not received by the due date, Loea Hotel reserves the right to cancel the booking. For exclusive hire and multiple rooms bookings (5 bedrooms or more), a 25% non-refundable deposit is required at the time of booking with the final payment due 30 days prior to arrival.
*During the Christmas period, 20th December to 5th January full payment is required 14 days prior to arrival.
CANCELLATION POLICY
For single bookings, the full tariff is required 72 hours* (3 days) prior to arrival. If you cancel your booking 72 hours* (3 days) or more before your scheduled arrival there will be no charge. If cancelled or modified 0-72 hours (0-3 days) prior to arrival the full tariff is non-refundable. For exclusive hire and multiple rooms bookings (5 bedrooms or more), a non-refundable deposit is taken at the time of booking. The final 75% non-refundable payment is due 30 days prior to arrival.
*During the Christmas period, 20th December to 5th January, if you cancel your booking 14 days or more before your scheduled arrival there will be no charge.
CANCELLATION DURING COVID-19 EPIDEMIC
If government restrictions are placed on domestic travel due to the impact of Covid-19, we will provide a free change of date to your booking or provide a voucher for the full value of your booking. All other cancellations will be subject to our normal cancellation policy. Bookings made via a third party or online travel agent ie. Booking.com, Expedia etc will incur additional charges due to commissions payable.
CHECK IN & CHECK OUT
The Standard check-in time is 2.00 pm on the day of arrival and the room is to be vacated by 10.00 am on the day of departure. Early arrivals and late check-outs are at the discretion of Management and must be requested at the time of booking.
SECURITY DEPOSIT
A security bond of $200 is required via a valid credit card at time of check-in. Your credit card will be only be debited in the event of: not adhering to the terms and conditions, damage to the property, equipment, breakages or if extra cleaning is required. If you are paying cash, $200 cash bond will be requested at the time of check-in.
For exclusive hire and multiple rooms bookings (5 bedrooms or more), a security bond of $500 will be required via a valid credit card prior to check-in. Your credit card will be only be debited in the event of: not adhering to the terms and conditions, damage to the property, equipment, breakages or if extra cleaning is required.
BIKE HIRE
We offer free use of our LOEA bicycle. If you choose to use our bikes you will be responsible for any damage to the bicycle if it occurs during the time in which you are responsible for the bicycle. The risk of injury from the use of any bicycle could be significant, including the potential for permanent paralysis and death, and while particular rules, equipment, and personal discipline may reduce this risk, the possibility of serious injury while operating a bicycle does exist. By accepting our terms and conditions you will agree to waive all claims of damage, injuries and death sustained to you or any of your party.
SMOKING
Smoking is strictly prohibited on site and inside any rooms. If there is any evidence of smoking inside rooms you will be charged an additional $500 for a specialised clean to eliminate odours. A smoking area is avalible across the road in the park.
PETS
No pets are permitted.
PERSONAL BELONGINGS
You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupant’s personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.
TRAVEL INSURANCE
We highly recommend you purchase comprehensive travel insurance at the time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled; loss or damage to personal baggage and loss of money and medical expenses.
BEHAVIOUR
Parties or gatherings are strictly prohibited unless prior arrangements have been made with Management. Disturbance to other guests and neighbours including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.
All music and noise must be turned down by 8 pm and shut off by 10 pm. We are in a residential area and would ask that you respect our neighbours at all times.
SWIMMING POOL POLICIES
Open 7am – 8pm daily
All pool areas are exclusively for registered hotel guests only.
There is no lifeguard on duty swimming is at your own risk.
Children under the age of 12 must be accompanied by an adult at all times.
No smoking or e-cigarettes allowed in pool area.
For health and safety, swim nappies are required for children under 3. Parents will be liable should the pool be forced to close and be drained due to negligence in supplying proper nappies to prevent pool accidents.
Diving is not permitted as the pool depth varies.
No glass allowed in pool area.
Music allowed with the use of personal headphones only – no amplified music of any kind.
BREAKAGES AND DAMAGES
Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full from the guest’s credit card or deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if the furniture is not returned to its original location.
LIABILITIES
You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.
CHANGES BEYOND OUR CONTROL
Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.
BREACH OF TERMS AND CONDITIONS
You agree that, should you or your guests breach any of the terms and conditions:
You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice
CONFIRMING YOUR BOOKING WITH LOEA CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS
The terms and conditions of booking are subject to change without notice.
WEBSITE TERMS OF USE
Please read these Terms of Use carefully before using this website.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern www.loea.com.au’s relationship with you in relation to your use of this website.
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to www.loea.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
Amendment of Terms
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and www.loea.com.au’s rights and obligations to each other.
Limitation of Liability
It is an essential pre-condition to you using our website that you agree and accept that www.loea.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Competition & Consumer Act
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), www.loea.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
You must be over 18 years of age to use this website and to purchase any goods or services.
Returns & Refunds
www.loea.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to cancel your booking, please notify us within 3 days prior to arrival with a valid reason for cancellation. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of www.loea.com.au.
Links to other Websites
www.loea.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between www.loea.com.au and the owners of those websites. www.loea.com.au takes no responsibility for any of the content found on the linked websites.
www.loea.com.au’s website may contain information or advertisements provided by third parties for which www.loea.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
Disclaimer
To the fullest extent permitted by law, www.loea.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. www.loea.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of www.loea.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
Your Privacy
At www.loea.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. www.loea.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
Third Parties
We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
Disclosure of Information
www.loea.com.au may be required, in certain circumstances, to disclose information in good faith and where www.loea.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.
Exclusion of Competitors
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of www.loea.com.au. www.loea.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then www.loea.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. www.loea.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.
Copyright, Trademark & Restrictions of Use
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
www.loea.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Whole Agreement
These terms and conditions represent the whole agreement between you and www.loea.com.au concerning your use and access to www.loea.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
Exclusion of Unenforceable Terms
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
Jurisdiction
This agreement and this website are subject to the laws of QLD and Australia. If there is a dispute between you and www.loea.com.au that results in litigation then you must submit to the jurisdiction of the courts of QLD.
